At GamersHub, we are committed to providing genuine and fully functional digital products, including game keys, gift card codes, and in-game currency codes. Due to the instant delivery nature of these products, our refund and replacement policy is strictly defined to ensure fairness and prevent misuse.
1. Digital Product Policy
All products sold on GamersHub are digital codes delivered instantly after successful payment.
Once a code is revealed or delivered, it is considered used and cannot be resold or returned.
2. Refund & Replacement Eligibility
We only offer refunds or replacements if the product you received is invalid or not working.
Eligible cases include:
The code is already used or activated.
The code is invalid or cannot be redeemed.
You received the wrong code due to an error on our side.
Note: We do not provide refunds for incorrect purchases made by the customer, including wrong game, platform, or region.
3. How to Request a Refund or Replacement
If you face an issue with your code, please contact our support team via support@example.com with the following:
Your order number
A clear screenshot showing the error during redemption
Please note: Requests must be submitted within 7 days of purchase to be eligible for review.
4. Verification & Processing Time
All claims are carefully reviewed to verify the issue with the code. Verification usually takes 24–48 hours, and in rare cases up to 72 hours depending on the platform or supplier.
5. Resolution Process
Once your issue is confirmed:
A replacement code will be provided as soon as possible
If a replacement is unavailable, an alternative solution may be offered
We aim to resolve all valid issues quickly and fairly.
6. Non-Refundable Situations
We do not offer refunds or replacements in the following cases:
Change of mind or accidental purchases
Purchasing the wrong product, platform, or region
Technical issues unrelated to the code itself
Lost, shared, or misused codes after delivery
7. Customer Responsibility
To ensure a smooth experience, customers are responsible for:
Checking product details, platform, and region before purchase
Ensuring compatibility with their device or account
